Terms & Conditions :
Effective Date: [01/01/2025]
Email Address for Communication: info@aiaj.tech
1. Project Terms :
1.1 Estimates/Quotes: All estimates or quotes are based on our understanding of your requirements and the given timeframe. Any changes to the functionality, including micro-improvements, may incur additional costs. Please ensure clarity in requirements during a face-to-face meeting or via written communication.
1.2 Acceptance of Quote: By accepting a quote, you agree to these terms and conditions. Acceptance can be verbal, via email, payment of the initiation fee, or signing the quote.
1.3 Client Responsibilities: Clients must ensure all requirements are included in the quotes/proposals/estimates. Clear guidelines and specific details must be provided. If details are unclear, we will proceed based on our understanding, and any discrepancies may lead to additional costs.
1.4 Complexity and Requirements: Any complexity related to specific tasks must be disclosed in advance and included in the proposal for accurate costing. Unclear requirements leading to discrepancies will not be borne by us.
1.5 Man-Hours and Changes: Limited man-hours are allocated for each task, including Project Management and Digital Strategy. Minor changes may be included within the allocated hours, subject to case-by-case analysis.
1.6 Timelines: We will make every effort to complete the project within the given timeframe. Delays caused by redefined functionalities or client-side delays may incur additional costs.
1.7 Bugs and Re-Work: Bugs reported during or immediately after development will not incur additional charges. Re-work on completed tasks or design changes after approval will incur additional charges.
1.8 Content Provision: Website/application content and related materials must be provided within the first two weeks of the project. Delays may result in project delays and additional charges.
1.9 Testing: Websites/applications are tested on PCs and recent versions of browsers (IE, Firefox, Chrome, Safari). Testing on additional browsers or devices must be discussed in advance.
1.10 Hosting: If your website/application is not hosted on our server, additional man-hours required due to server or network issues will be charged separately.
1.11 Project Stalling: Stalling a project for over two months will incur a $99/week administration fee. To avoid charges, inform us in writing and ensure the account is up to date.
1.12 Intellectual Property: All software codes (excluding open-source software) are our copyrights. Codes can be handed over at an additional cost after all invoices are settled, strictly for client use only. Reselling or duplication is prohibited.
1.13 Third-Party Components: Costs for third-party components (e.g., SSL certificates, payment gateways) are not included in quotes. We are not liable for limitations of third-party components.
1.14 Open-Source Software: We are not responsible for updating or maintaining open-source software (e.g., WordPress, Joomla). Clients must ensure regular updates and backups.
1.15 Domain and Hosting: Domain registration/renewal and hosting charges are not included unless specified. We can organize hosting solutions, but clients must consult us before finalizing external hosting.
2. Digital Marketing/Strategy Terms :
2.1 Minimum Period: All digital marketing/strategy packages require a minimum commitment of 6 months. Cancellation requires one month’s written notice.
2.2 Billing: Packages are billed monthly and payable by the 1st of each month.
2.3 Man-Hours: Specific man-hours are allocated monthly. Unused hours do not roll over. Extra hours will be billed separately.
2.4 Support Requests: All support requests must be sent to : info@aiaj.tech.
3. Payment Terms :
3.1 Payment Schedule: Payments are due by the 1st of each month. Late payments incur a $25 administrative fee.
3.2 Refunds: No refunds are provided for digital marketing/strategy packages or monthly maintenance fees.
3.3 Debt Collection: Outstanding invoices may be referred to a debt collector after 7 days of late payment fees being applied. Clients are responsible for all associated costs.
4. Annual Maintenance Terms :
4.1 Minimum Period: Maintenance packages require a minimum commitment of 12 months.
4.2 Billing: Packages are billed annually but paid monthly via direct debit.
4.3 Scope: Maintenance packages include basic hosting, email hosting, and DNS hosting. Hours cannot be used for major redesigns or functionality add-ons.
4.4 Extra Hours: Additional hours are billed at $15/hour (incl. GST).
4.5 Auto-Renewal: Packages auto-renew annually. Cancellation requires one month’s written notice.
5. General Approach :
5.1 Project Initiation: Projects begin upon quote acceptance and initiation payment. A scoping workshop may be held to discuss requirements.
5.2 Design and Development: Design mock-ups are provided within 5-10 working days. Up to 3-5 design modifications are included within estimates.
5.3 Content Transfer: Clients must provide all content before the development phase. We will transfer as much content as possible within allocated hours.
5.4 Go-Live: Websites are made live within 3-5 working days of Go-Live approval, provided accounts are clear.
6. Disputes, Liability, and Indemnity :
6.1 Disputes: In case of disputes, we reserve the right to charge for work done and resources spent managing the dispute.
6.2 Liability: We are not liable for damages arising from misrepresentation, misinformation, or disruptions caused by third-party providers.
6.3 Indemnity: Clients indemnify us against any breaches of these terms, unauthorized use of content, or third-party claims.
7. Hosting :
7.1 Renewal: Hosting must be renewed annually. Failure to renew may result in data loss.
7.2 Cancellation: Hosting cancellation requires one month’s written notice. Once renewed, hosting cannot be canceled.
7.3 Malware: We reserve the right to delete files without notice in case of malware attacks.
8. Emails :
8.1 Maintenance: Emails older than 6 months may be deleted during maintenance.
8.2 Usage: Clients must not use email hosting for inappropriate content or spamming.
9. Domains :
9.1 Renewal: Domain renewals must be paid 7 working days before expiry. Non-payment may result in service disruption.
9.2 Transfer: Domains will only be released after all invoices are paid.
10. Intellectual Property :
10.1 Ownership: All project-related copyrights can be transferred to the client at an additional cost after full payment.
10.2 Restrictions: Clients cannot resell or reuse codes for other projects. Nonstop CMS cannot be transferred to external hosts.
11. Amendments :
We reserve the right to modify these terms and conditions without prior notice.
Contact Information:
For any queries, please contact us at info@aiaj.tech.
By engaging our services, you agree to these terms and conditions.